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TV Cabinet with Coffee Table
Hanging Clothe Rack
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Read the Store’s Policy: Before making a purchase, carefully review the store’s return and exchange policy. Look for details such as the timeframe for returns (usually 7 to 14 days), condition requirements (like-new with original packaging), and any restocking fees.
Keep Receipts and Documentation: Retain your purchase receipt, order confirmations, and delivery notes. These serve as proof of purchase and are often required during the return process.
Inspect Furniture Upon Delivery: Thoroughly check the furniture upon delivery or pickup. If you notice defects, damages, or discrepancies, document them with photos and contact the store promptly.
Be Mindful of Assembly: Some furniture requires assembly. Follow instructions carefully to avoid voiding return eligibility. Retailers may refuse returns on extensively used or assembled items.
Arrange for Pickup or Return: Contact the store to understand how returns or exchanges are processed.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Luzanohome@yahoo.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Luzanohome@yahoo.com and send your item to: 42A, 42B, 44B, 44C, Jalan Suarasa 8/4, Tun Hussein Onn, 43200 Cheras, Selangor.
Shipping returns
To return your product, you should mail your product to: 42A, 42B, 44B, 44C, Jalan Suarasa 8/4,
Tun Hussein Onn, 43200 Cheras, Selangor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Luzanohome@yahoo.com for questions related to refunds and returns.
If you have any specific questions about Luzano Furniture’s policies, Contact us at Luzanohome@yahoo.com or WhatsApp/Call directly at 0192445009. 🛋️